Customer operations,
finally built for
the speed of gaming.
The AI-native support platform for digital studios. Resolve tickets faster. Surface patterns earlier. Operate at any scale.
Trusted by teams at
Your players expect a response in hours.
Your team is using a tool built for email ticketing in 2012.
The gap between expectation and capability — that's what CustomerOps Cloud was built to close.
Everything your operation needs.
Built from the ground up for high-velocity digital support. No modules to bolt on. No integrations to maintain.
Intelligent Queue Management
Auto-classify, route, and prioritise tickets the moment they arrive. SLA timers surface risk before it becomes a breach.
AI Response Suggestions
Every incoming ticket is matched against your resolution history. The right answer, surfaced before your agent finishes reading.
Real-time Analytics
Volume trends, SLA compliance, agent performance — in one dashboard. No spreadsheets, no exports, no Monday morning reports.
Pattern Detection
When 40 players report the same issue 2 hours after a patch, the system tells you before the 41st ticket arrives.
Multi-workspace
One organisation, multiple games. Each workspace is isolated — separate queues, SLAs, agents — unified under one account.
Automation Engine
Route by channel, escalate by priority, auto-close stale tickets. Rules run the predictable work so your team handles the rest.
The AI that makes operators faster.
Not one that replaces them.
CustomerOps Cloud analyses every incoming ticket against your resolution history — surfacing the answer before your agent has finished reading the question.
Based on your data
The model learns from your team's resolution history. Not a generic AI trained on someone else's tickets.
Confidence always visible
Every suggestion shows its confidence level. Operators make the call — not the system.
Never blocks progress
No AI suggestion gates an action. Dismiss any suggestion at any time. Your operator is always in control.
Attribution always shown
Every output surfaces its basis — "Based on 34 similar cases." Operators can verify before acting.
From teams who run it every day.
CustomerOps Cloud reduced our average handle time by 38% in the first month. The AI suggestions are genuinely useful — not just keyword matching.
We manage 5 games from one platform now. Switching between workspaces is instant and the SLA enforcement across all of them is the best we've had.
The pattern detection caught a payment provider outage before our ops team noticed the ticket volume spike. That alone was worth the subscription.
Ready to build a faster operation?
Start a free 14-day trial. No credit card required. Full product access from day one.