One platform. Every game.
One organisation, multiple games or brands. Each workspace is isolated with its own agents, SLAs, and queues.
Workspace setup time
Workspaces per organisation
For org-wide operations visibility
What's included
- Unlimited workspaces per organisation
- Per-workspace agent assignments and role permissions
- Isolated ticket queues, SLAs, and escalation paths
- Isolated knowledge bases with optional cross-workspace sharing
- Org-level analytics rollup across all workspaces
- Cross-workspace agent capacity view for staffing
- Workspace creation in under 10 minutes
- Workspace-level billing breakdown on Enterprise
Isolation where it matters, connection where it helps
Player data, ticket queues, and SLA policies are fully isolated per workspace. A bug in one game does not surface in another's queue. An agent in workspace A cannot see tickets from workspace B unless explicitly assigned. But analytics roll up to org level, billing is consolidated, and auth is shared.
Cross-workspace capacity management
The org-level view shows queue depth, SLA risk, and agent availability across every workspace simultaneously. When one workspace is under pressure, you can see which agents in other workspaces have capacity — and move them without configuration changes.
Add a game in an afternoon
New workspace: name it, configure SLA tiers, add agents, connect your ticket channel. 10 minutes to operational. No migration, no data model changes, no engineering work.
Ready to build a faster operation?
Start a free 14-day trial. No credit card required. Full product access from day one.
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